Using WhatsApp in your dealership, GDPR-compliant
Your customers are already messaging you on WhatsApp. Velyx answers every message within seconds — over the official WhatsApp Business Platform, with documented consent and a data processing agreement.
Can a dealership use WhatsApp and stay GDPR-compliant?
Yes — but not from a salesperson's private phone. It becomes lawful when you use the official WhatsApp Business Platform, obtain and document the customer's consent before the first message, put a data processing agreement in place with your provider, and inform customers transparently in your privacy policy. Velyx builds on the official Business Platform and processes conversation data on servers in Germany.
How it works
Obtain consent
The customer agrees to be contacted via WhatsApp — for example through a form on your website or at service check-in.
A message arrives
The customer messages your dealership about a vehicle, an appointment or a repair.
Velyx answers immediately
The AI answers around the clock, referencing the specific vehicle or job.
Handover when needed
As soon as the conversation needs a person, your team takes over — with the full history.
What you get
No more private phones
Communication runs through an official dealership channel, not an employee's personal number.
Consent on record
Who consented and when is documented — and so is any withdrawal of that consent.
Answers in seconds
Including evenings and weekends — which is when your customers actually message.
Processing in Germany
Conversation data is processed on servers in Germany, with a data processing agreement.
Frequently asked questions
WhatsApp — lawful and automated
Free for 30 days. We set up the official WhatsApp channel for your dealership.
