Marketplace Inquiries

Answer mobile.de and AutoScout24 inquiries automatically

Every inquiry from mobile.de and AutoScout24 gets a real answer within seconds — referencing the specific vehicle, around the clock, in German. Velyx qualifies the prospect and guides them towards a test drive.

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GDPR-compliant, servers in Germany Answers in seconds, around the clock

What does "answering mobile.de inquiries automatically" mean?

Inquiries from vehicle marketplaces like mobile.de and AutoScout24 arrive at your dealership as email. Velyx reads them automatically, identifies which listing they refer to, and replies to the prospect directly — using the details from your inventory, without anyone on your team stepping in. The AI continues to handle follow-up questions until an appointment is booked or your sales team takes over.

How it works

1

The inquiry arrives

A prospect contacts you through mobile.de or AutoScout24. The inquiry lands in your inbox as usual.

2

Velyx identifies the vehicle

The AI matches the inquiry to the right listing and pulls in the relevant vehicle details.

3

A reply within seconds

The prospect receives a specific answer to their question — not an acknowledgement of receipt.

4

Qualify and hand over

Velyx clarifies financing, trade-in or scheduling, and hands sales-ready prospects to your team.

Why dealerships automate this step

No lead left sitting

Inquiries that arrive in the evening, at the weekend or during a test drive still get an immediate answer.

An answer, not an autoresponder

The prospect gets a real reply to their actual question — not the usual "we'll get back to you" email.

Your team gets time back

Routine inquiries run automatically. Your salespeople talk to prospects whose needs are already clear.

GDPR-compliant

Processing takes place on servers in Germany, with a data processing agreement in place.

Frequently asked questions

Yes. Velyx handles inquiries from both marketplaces in the same inbox and automatically recognises which source an inquiry came from.
No. Your listings stay exactly as they are. Velyx works with the inquiries the marketplaces send to your inbox — no change to your adverts is required.
Yes. Velyx continues the whole email thread: questions about specification, financing, trade-in or availability are answered until an appointment is booked or a member of your team takes over.
You decide when a conversation is escalated — for example on price negotiation, clear purchase intent, or at the prospect's request. Velyx then hands over the full conversation history to your sales team.
Processing takes place on servers in Germany, and you receive a data processing agreement under Art. 28 GDPR. Details of our infrastructure and subprocessors are in the Velyx Trust Center.
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Try it on your own real inquiries

Free for 30 days. We set Velyx up on your inbox — you see how the AI replies to your actual mobile.de and AutoScout24 inquiries.

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