GDPR Chatbot

A GDPR-compliant AI chatbot for your dealership

A chatbot that answers visitor questions around the clock — and meets GDPR requirements while doing it: processing on servers in Germany, a data processing agreement, and transparent information for your visitors.

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Processing in Germany Data processing agreement included

What makes an AI chatbot GDPR-compliant?

A chatbot processes personal data the moment a visitor enters their name, phone number or request. It is GDPR-compliant when three things are settled: there is a lawful basis for the processing, a data processing agreement with the provider is in place, and the visitor is transparently informed about what happens to their data. Velyx processes this data on servers in Germany and provides you with the data processing agreement.

How it works

1

A visitor asks a question

The chat sits on your website. Visitors ask about availability, price, financing or booking an appointment.

2

Transparent information

Before any personal data is collected, the visitor is informed about how their data will be processed.

3

The AI answers in real time

Velyx answers using your vehicle inventory and opening hours — with no waiting.

4

Handover to your team

Relevant conversations are passed to your sales team with the full history attached.

What you get

Processing in Germany

Your website visitors' data is processed on servers located in Germany.

Data processing agreement

You receive a data processing agreement under Art. 28 GDPR — the basis for deploying the chatbot lawfully.

Answers around the clock

Outside your opening hours, every visitor still gets an immediate answer.

Documented and reviewable

Every conversation can be reviewed — by your team and for your own records.

Frequently asked questions

It depends on what data you collect and for what purpose. Answering a specific inquiry will often rest on pre-contractual steps or a legitimate interest; wider use, such as marketing, generally requires consent. This is not legal advice — please confirm your specific use case with your data protection officer.
On servers in Germany. Details of our infrastructure and subprocessors are available in the Velyx Trust Center.
Yes. Velyx provides a data processing agreement under Art. 28 GDPR.
Transcripts are available to your team. Retention and deletion periods are agreed with you in the data processing agreement.
Yes. Velyx answers in both German and English.
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See the chatbot running on your website

Free for 30 days. We set Velyx up with your vehicle inventory — you see how the AI answers your visitors.

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