Everything you need to know about Velyx AI

Velyx AI is an intelligent communication platform built specifically for car dealerships. It acts as your 24/7 digital sales and service agent — responding to customer inquiries via live chat on your website, across marketplaces like Moble.de and Autocouts24, and through email, phone, WhatsApp, Instagram, and Facebook. Velyx uses proprietary AI engines hosted on secure German servers to understand customer intent, answer vehicle-specific questions, and guide buyers toward booking appointments.

Velyx analyzes every customer conversation in real time to detect buying signals, budget flexibility, trade-in readiness, and urgency. It automatically categorizes leads as hot, warm, or cold and provides your sales team with a prioritized summary — highlighting exactly who is ready to buy and what they are looking for. This means your team focuses on closing deals, not sorting through emails.

Yes. Velyx can schedule test drives, service appointments, and consultation meetings directly within the conversation. It syncs confirmed bookings with your CRM and DMS systems in real time, so appointments appear instantly in your sales team's calendar. No manual follow-ups needed.

Velyx integrates seamlessly with major automotive CRM and DMS platforms. Lead data, appointment bookings, and conversation transcripts are synced automatically to your existing tools. We also support Google Calendar, Outlook, and custom API integrations for enterprise setups. Our onboarding team handles the full integration process.

Absolutely. Velyx operates natively on WhatsApp Business, Instagram DMs, and Facebook Messenger. When a customer replies to your social media post or story, Velyx responds instantly — answering questions, qualifying the lead, and booking appointments directly within the app. All conversations are centralized in one dashboard.

Velyx responds to every inquiry in under 5 seconds — regardless of channel, time of day, or volume. While the industry average response time is 17 hours, Velyx ensures no lead ever waits. Research shows that dealers responding within 5 minutes are up to 100x more likely to convert a lead.

When a lead shares their contact details — whether through a marketplace inquiry, contact form, or chat — Velyx can automatically follow up via email or even initiate an AI-powered phone call within seconds. The AI references the specific vehicle, continues the conversation naturally, handles objections, and works toward booking a confirmed appointment.

Yes, Velyx is 100% GDPR compliant. All data processing and storage occurs on secure servers in Germany (Hetzner data centers). We use Zero Data Retention (ZDR) protocols, meaning your customer data is never used to train public AI models. Your dealership's data remains completely isolated and under your full ownership. No data is shared with ChatGPT or other public LLMs.

Yes. Velyx currently supports German and English, with the ability to detect and respond in the customer's preferred language automatically. The AI understands automotive terminology in both languages and provides natural, professional responses. Additional languages can be configured for enterprise customers.

Velyx offers flexible plans starting from €149/month for small dealerships, with Premium and Enterprise tiers for higher volume and advanced features. Onboarding takes just 5 days — we handle everything from inventory sync to channel integration. You also get a risk-free 30-day trial to experience the full platform before committing.